File a Complaint

Step 1 — Contact us first

Most issues are resolved fastest by reaching out directly. We respond to every complaint and aim to resolve it within 10 business days.

Please include your policy number, building, and a description of the issue.

Step 2 — File with the Colorado Division of Insurance

Proximity Protect LLC is a Colorado-licensed insurance producer. If you can't resolve a complaint with us directly, you may file with the Colorado DOI:

Filing with your own state's department

You may also file a complaint with the insurance department of the state where you live or where the workspace is located. The National Association of Insurance Commissioners maintains a directory of every state's complaint portal:

Claims vs. complaints

If you need to file a claim on an active policy (rather than complain about service), see your policy documents for the carrier's claim-reporting instructions, or email us and we'll route it to the correct claims contact.